Technology Training

Basic iPad Troubleshooting Tips

The iPad is a great device, but occasionally, we all run into problems. But a problem with your iPad doesn’t have to mean a trip to the nearest Apple store or a phone call to tech support. In fact, most iPad problems can be solved by following a few basic troubleshooting tips.

 

Trouble with an app? Close it!

Did you know the iPad keeps apps running even after you close them?  This allows apps like the Music app to continue playing music from the selected playlist even after you launch another app.

Unfortunately, this can actually lead to some problems. If you are having problems with a specific app, the first thing you should do is close the app completely and relaunch it.

You can close an app by pressing the home button twice in a row. This will bring up a list of the most recently opened apps at the bottom of the screen. If you press your finger against one of these apps and hold it down, the icons will begin to shake and a red circle with a minus sign in it will appear in the upper left-hand corner of the icon. Pressing this button will close the app, clearing it from memory.

How to Force-Quit an App

To force an iPad app to close, you must first get to the multitasking screen and control panel. This is the screen that shows the most recent apps that have been opened on the iPad. It’s great for switching between two apps and essential for closing apps.

Open the multitasking and control screen by double clicking the Home Button at the bottom of your iPad. This is the physical button just below the iPad’s display. It is also used for Touch ID.

The multitasking screen will appear with the most recently opened iPad apps displayed as windows across the screen. Each window has the icon above it along with the name, so it is easy to identify a particular app. You can also slide your finger from left to right and scroll through additional apps, so if the app in question isn’t your most recently used, you can still get at it.

Apple has made it very easy to “force close” an app.

Simply hold your finger down on the app window you want to close and then slide your finger to the top of the screen without ever lifting your finger from the iPad’s display. This will cause the app to shut down immediately. Think of it as “flicking” the window off of the iPad.

Remember, in order to quit the app, you must drag the miniature window, not the app’s icon.

You should also be careful to keep your finger on the screen throughout the entire process. Try “grabbing” the app by touching in the middle of the window and then swiping up toward the top of the display.

What If Closing the App Doesn’t Resolve the Problem?

The next step after force-quitting an app is rebooting the iPad. When you click the Sleep/Wake button at the top of the device, the iPad simply goes to sleep. To properly reboot the iPad, hold the sleep/wake button down for several seconds until you see the instructions to “slide to power down” the iPad. Follow these instructions and wait until the iPad’s display goes completely dark before clicking the sleep/wake button to power it back on again.

When in doubt, reboot the iPad…

The oldest troubleshooting tip in the book is to simply reboot the device. This works with desktop PCs, laptops, smartphones, tablets and almost any device that runs on a computer chip.

If you are having a problem with an app and closing it doesn’t fix the problem, or if you are having any other type of problem, try rebooting the iPad.

This will clear out the available memory used by applications and give the iPad a fresh start, which should help with whatever problem you are facing.

You can reboot the iPad by holding down the Sleep/Wake button on the upper rim of the iPad. This will bring up a slider that will let you power off the iPad.

Once it is powered down, simply press the Sleep/Wake button again to turn the iPad back on.

  1. Hold down the Sleep/Wake button for several seconds. (This is the button shown in the diagram above this article.)
  2. The iPad will prompt you to slide a button to power off the device. Follow the directions on the screen by sliding the button from the left side to the right to reboot the iPad.
  3. If the iPad is completely frozen, the “slide to power down” message may not appear. Don’t worry, just continue holding down the button. After about 20 seconds the iPad will power down without the confirmation. This is called a “forced reboot” because it will work even when the iPad is totally unresponsive.
  4. The iPad screen will display the circle of dashes to indicate it is busy. Once the iPad has finished shutting down completely, the screen will go completely black.
  5. After the iPad’s screen is completely black, wait a couple of seconds and then hold down the Sleep/Wake button again to trigger the restart.
  6. When the Apple logo appears in the middle of the screen, you can release the ​Sleep/Wake button. The iPad will restart shortly after the logo appears.

Is the app constantly freezing?

 

There is no cure for an app that misbehaves based on bugs in the programming, but sometimes, a misbehaving app has simply become corrupted. If your problem centers around a single app and following the steps above doesn’t solve the problem, you might be able to solve the problem with a fresh install of the app.

Once you download an app from the app store, you can always download it again for free. (You can even download it to other iOS devices so long as they are set up on the same iTunes account.) This even works if you downloaded the app during a “free download” period and the app now has a price tag.

This means you can safely delete an app and download it again from the app store. There’s even a tab in the app store that will show you all of your purchases, so you can locate the app easily.

Remember: if the app in question actually stores data, that data will be deleted. That means if you are using a spreadsheet like Pages, your spreadsheets will be deleted if you remove the app. This is true for word processors, task list managers, etc.

Always back up your data before performing this step.

Trouble getting connected?

Did you know most problems with getting connected to the Internet can be solved by simply moving closer to your router or simply rebooting the iPad? Unfortunately, this doesn’t solve every problem with getting connected. But the basic troubleshooting step of rebooting the device can be applied to your Internet connection by rebooting the router.

The router is what runs your wireless home network. It is a small box installed by your Internet provider that usually has a lot of lights on it with wires connected in the back.

You can reboot the router by simply turning it off for several seconds and then turning it back on again. This will cause the router to go out and connect to the Internet again, which can solve the problem you are having with your iPad.

Remember, if you reboot the router, everyone in your household will lose their Internet connection, even if they aren’t using a “wireless” connection. (If they are on the desktop computer, they could be connected to the router with a network cable.) So it might be a good idea to warn everyone first!

  • Move closer to your router. The first solution is to move closer to your router. If you are too far away, the Wi-Fi signal strength may not be strong enough for your iPad to connect to Wi-Fi.
  • Make sure the Wi-Fi network is running. Before spending too much time troubleshooting why your iPad is having a problem, make sure it’s actually the device that has the problem. Use your laptop, desktop or smartphone to connect to the Internet and verify the router is working. It’s preferable to connect wirelessly to verify the Wi-Fi is working, but if you don’t have another wireless device, using your desktop will be fine.
  • Remove any case or covering on the iPad. If you have a case, it’s a good idea to remove it while following these troubleshooting steps. This probably won’t fix the problem, but any obstruction could cause the signal to lose some strength.
  • Verify the password. If you are being asked to join a network and keep getting denied after entering the password, it’s a good idea to verify that you are typing in the right password. Some passwords can be quite long and complicated and it is easy to mistake an “8” for a “B” or a “0” for an “O”.

3 Ways to Fix a Frozen iPad

Reboot the iPad

A simple reboot of the iPad is usually enough to cure the problem. This is a great way to flush the memory the iPad uses for active applications and an excellent way to shut down and apps that are causing problems. Not to worry–all of your data is saved. To reboot the iPad, simply hold down the Sleep/Wake button at the top of the iPad and the round Home button at the bottom.

After you hold both down for a few seconds, the iPad will automatically power down. When the screen has gone dark for several seconds, power it back up by holding down the Sleep/Wake button for a few seconds. An Apple logo will appear as it boots back up.

Want a diagram to help power down the iPad? Refer to the Reboot iPad guide.

Delete the offending app

Does a single app cause your iPad to freeze? If you reboot the iPad and still have the problem when launching the app or when the app is running, it might be best to reinstall the app.

Delete the app by pressing your finger on the icon and holding it until an X appears in the top right-hand corner of the app. Touching this X button will delete the app. How to delete iPad apps.

Once it is deleted, you can easily install the app again by heading to the app store. The app store has a tab called “purchased” that will bring up all of your previously-downloaded apps.

Note: All data stored within an app will be deleted when the app is deleted. If you store important information within the app, remember to do a backup of it.

Restore Your iPad to Factory Default

If you are still having problems with frequent freezes, it might be best to restore your iPad to factory default settings and then restore your apps from a backup by syncing with iTunes. This will cause the iPad to completely flush all available memory and storage and start fresh.

You can restore to Factory Default by going into iTunes, choosing your iPad from the devices list and clicking the Restore button. It will prompt you to backup your iPad, which you should (of course!) agree to do before restoring the iPad. Need help? Follow these instructions for restoring to the Factory Default setting.

This should clear up any software or operating system problems. If your iPad continues to lock up or freeze after restoring the Factory Default settings, you may want to contact Apple support or take the iPad into an Apple store.

What to Do If Your iPad Won’t Charge or Charges Slowly

If you are having problems charging your iPad, it’s probably not the tablet. While the batteries in smartphones and tablets won’t last forever, they tend to fade slowly. So you’ll get slowly get less battery life out of the device. If your iPad won’t charge at all or charges very slowly, the problem probably lies elsewhere.

Are You Charging Your iPad With Your PC?

If you are using your laptop or desktop PC to charge your iPad, it may not be outputting enough power to get the job done.

This is especially true when it comes to older PCs. The iPad requires considerably more power to charge than the iPhone, so even if your smartphone charges up fine with your PC, the iPad may take a lot longer.

In fact, if you are hooking your iPad up to an older computer, you may even see the words “Not Charging.” Don’t worry, the iPad is probably still charging, but it isn’t getting enough juice to display the lightning bolt that indicates it is charging.

The best solution is to plug the iPad into a power outlet using the adapter that came with the iPad. If you absolutely must charge using a PC, do not use the iPad while it is charging. This can result in the iPad not gaining enough power to actually charge or even losing more power than it is gaining.

Are You Charging Your iPad With Your iPhone’s Adapter?

Not all power adapters are equal. The iPhone adapter you are using may be supplying the iPad with half the power (or even less!) than the iPad adapter.

And if you have an iPad Pro, the iPhone charger will take even longer to bring it up to 100%.

While the iPad should still charge with an iPhone adapter, it can be a much slower process.  Look for markings on the charger that read “10w”, “12w” or “24w”.  These have enough juice to power up an iPad quickly.

The 5 watt adapter that comes with the iPhone is the small charger that does not have markings on the side.

Is Your iPad Not Charging Even When Connected to a Wall Outlet?

First, make sure the iPad doesn’t have a software problem by rebooting the device. To do this, hold down the suspend button at the top of the iPad. After a few seconds, a red button will appear instructing you to slide it to power off the device. Let it power down completely, and then hold the suspend button down again to power it on. You’ll see the Apple logo appear in the middle of the screen while it boots back up.

If the iPad still will not charge through the electrical outlet, you may have a problem with the cable or the adapter. You can quickly find out if you have a problem with the cable by connecting the iPad to your computer. If you see the lightning bolt on the battery meter or the words “Not Connected” next to the battery meter, you know the cable is working. If this is the case, simply buy a new adapter. Buy an iPad Lightning Cable from Amazon.

If the computer does not react when you plug in the iPad, it’s not recognizing the iPad is connected which means the problem probably resides in the cable.

In rare cases when replacing the adapter and/or the cable does not do the trick, you may have an actual hardware issue with the iPad.

In that case, you will need to contact Apple for support. (If you live near an Apple store, try contacting the individual store rather than calling the main Apple technical support line. Apple store employees can be very accommodating.)

How to Fix My Disabled iPad

If your iPad is stolen and someone tries to hack the code, your iPad will disable itself to keep further attempts from happening. But what if you were the one who accidentally disabled it?  An iPad will disable itself after too many passcode attempts, a security feature on the iPad that can be both useful and frustrating. Fortunately, you can get it working again.

How Long Will It Be Disabled?

The iPad will initially be disabled for a minute.

If you again type in a wrong passcode, it will become disabled for five minutes. If you continue entering the wrong passcode, the iPad will eventually disable itself completely. But don’t worry, there are a few things we can do to get the iPad working again.

My iPad Is Disabled and I Didn’t Type in a Wrong Passcode

If your iPad is disabled, someone typed in the wrong passcode enough to disable it. If you have a toddler, or even an older kid, they may have typed in the wrong passcode without realizing what might happen to the iPad. Usually, this just results in one of the temporary disables, but with enough persistence, even a toddler can lock an iPad completely. You might want to childproof your iPad if you have children.  

If you have a passcode setup on your iPad and enter the wrong passcode too many times, the iPad will become disabled, locking you out of it. After a few missed attempts, the iPad will disable itself temporarily, asking you to try again after a minute.

But if you continue to type in the wrong passcode, the iPad can disable itself permanently.

How to Get a Disabled iPad Working Again

If your iPad has become permanently disabled, your only choice will be to reset it back to its factory default state. This is the state it was in when you first got it.

This may seem like punishment, but it is actually for your own protection. If someone stole your iPad and tried to unlock it, the iPad would become permanently disabled, thus keeping the person from getting access to your iPad’s data.

If you set up Find My iPad, the easiest way to reset the iPad is through iCloud. The Find My iPad feature contains a way to reset the iPad from remote, and while the iPad isn’t actually lost or stolen, this method can be used to reset it without resorting to iTunes. Here’s how:

  1. Log in to your iCloud account at www.icloud.com.
  2. Click Find My iPhone.
  3. Choose your iPad.
  4. Click the Erase iPad link.

If you haven’t set up Find My iPad, the next best option is to restore it from the same computer you used to set it up or you use to sync the iPad to iTunes.

You do this by connecting your iPad to the PC using the cable that came with the iPad and launching iTunes. This should start the sync process.

Let this finish so that you have a backup of all of the stuff on your iPad; then choose to restore the iPad 

What If I Didn’t Sync My iPad With My PC?

The Find My iPad feature is very important. Not only will it be an iPad-saver if you ever lose your device or if the tablet is ever stolen, it can also provide an easy way to reset the iPad.

If you haven’t set it up and have never set your iPad up with your PC, you can still unlock it by going through the iPad’s Recovery Mode. This is a bit more involved process than a normal restore.

Remember: After you restore your iPad, make sure Find My iPad is turned on in case you have any problems in the future.

What to Do When Your iPad Won’t Rotate

One of the neat features of the iPad is the ability for the screen to rotate as you turn the device. This allows you to seamlessly go from browsing the web in portrait mode to watching a movie in landscape mode. So when this auto-rotate feature stops working, it can be frustrating. But don’t worry, this is an easy issue to fix.

First, not all iPad apps have the ability to rotate the screen, so if you are inside of an app, click the iPad’s Home Button to reach the main screen and then try rotating the device.

If it rotates, you know it was the app, not the iPad.

If your iPad still isn’t rotating, it may be locked on its current orientation. We can fix this by going into the iPad’s Control Center.

  • To open the control center, swipe your finger from the very bottom edge of the iPad towards the top of the iPad.  Your finger must start where the screen meets the bezel, just above the Home Button.  You should see the control panel appear well before you reach the halfway mark.
  • On this control panel, locate the lock rotation button. It should be the last button in the row of circular buttons that begin with an airplane button. The lock rotation button has a circular arrow around a lock. If this button is highlighted, tap it to turn the rotation lock off.
  • You should be able to rotate the iPad now, but you can’t rotate it with the control panel open. You can close the control panel by either (1) sliding a finger down starting from the top of the control panel or (2) click the iPad’s Home Button.

Are You Having a Hard Time Getting the Control Panel to Appear?

If you have an older iPad, you may not have updated the operating system to the newest version. You can make sure you are on the most current version of the iOS operating system by following these directions to update your iPad.

If you own the original iPad, you won’t be able to update to the newest version of the operating system.

The first iPad simply isn’t powerful enough to run the newer versions of the iPad’s iOS operating system. But there are a few things we can try to get the rotation working again.

  1. First, locate the volume buttons on the side of the iPad. Next to these buttons is a switch that can lock the position of the screen. Once you flip this switch, you should be able to rotate the iPad. (An arrow pointed in a circle will appear on the screen when you flip the switch.)
  2. If this doesn’t work, the side switch may be set to mute the device rather than lock the rotation of the screen. You’ll know this because a speaker icon with a line running through it may have appeared when you flipped the switch. If this happened, flip the switch again to un-mute your iPad.
  3. We’ll need to change the side switch behavior, so let’s go into the iPad’s settings. This is the icon with the gears turning. (Get help opening the iPad settings.)
  4. On the left side of the screen is a list of setting categories. Touch General.
  5. On the right side of the screen is a setting labeled Use Side Switch to; Change the setting to Lock Rotation. (Get Help Changing the Side Switch’s Behavior.)
  6. Exit Settings by clicking the Home Button.
  7. Flip the side switch again. Your iPad should start rotating.

Are You Still Having Problems With Your iPad Not Rotating?

The next two steps to fix the problem are to reboot the iPad, which usually fixes most problems, and if that doesn’t work, you would need to reset the iPad back to its factory default setting. This erases the data on the iPad, so you want to make sure you have a backup before trying it. You may not feel it is worth it to go through such a drastic measure just to get the orientation unlocked.

How to Fix: My iPad is Zoomed In or Shows a Magnifying Glass

The iPad’s accessibility features include the ability to zoom the iPad into the screen, which will make the icons appear much larger. The zoom feature can also cause a square magnifying glass to appear on the screen, which has the same effect of making icons or text appear larger.

If you have failing vision, this feature can be a real boon for using the iPad.  Even if you have good vision but smaller text becomes a bit fuzzy, the zoom feature can be handy.

But for those with good eyesight, getting the iPad’s zoom feature stuck on can be a little frustrating if you don’t know how to fix it.

The iPad’s zoom feature can be configured in multiple ways, so we’ll take a look at a few ways to fix the problem.

The first thing to attempt is to double tap the iPad’s display with three fingers.This is just like double tapping the screen, but you’ll use your index, middle and ring fingers all at the same time. This is how the zoom-in feature is turned on and off. This should fix the problem, but you should still turn the zoom feature off in the iPad’s settings to keep it from happening again. The accessibility settings are located in the general section of the iPad’s settings.

Triple-clicking the Home Button can also work. The accessibility settings also have a shortcut for turning certain features on and off.  This shortcut is activated by triple-clicking the home button.

If the triple-click has been configured to zoom into the iPad, you can zoom out by using a triple click. This is a common reason why people accidentally engage the zoom. It can also be turned off in the accessibility settings.

If neither of these work, try pinch-to-zoom. The iPad’s zoom-in feature is different than the pinch-to-zoom gesture.

Zooming into the entire display or popping up a magnifying glass is intended for those with very bad vision. However, some apps such as Safari allow us to pinch-to-zoom to zoom into a web page or a picture. If the screen still isn’t zoomed out, place your thumb and index finger on the screen with the thumb and finger touching as if you were pinching the screen. Then, simply move your fingers apart while your fingertip and thumb tip are still touching the screen. This pinch-out will zoom-out the display if the pinch-to-zoom feature has been activated.

How to Turn the Zoom Feature Off

Of course, you got into this mess by having the zoom feature turned on in the accessibility settings.  An easy way to both correct the problem and make sure it doesn’t happen is to simply turn the feature off.  So how do you do it?

  • First, go into the iPad’s settings by launching the Settings app.
  • Next, scroll down the left-side menu and choose “General.”
  • In the General settings, locate and tap “Accessibility”.  These are the settings that allow the iPad to be easier to use for those with difficulties such as poor vision, color blindness, etc.
  • Tap on “Zoom” near the top of the Accessibility settings.
  • Last, tap the green On/Off switch next to “Zoom” at the top of the Zoom settings.

What Else Can You Do With Zoom?

If you have very good vision, it is easiest to simply turn the setting off, but if you sometimes find text on the screen blurry, you might try simply configuring the zoom to be more helpful.  A few settings that can help with this are the Smart Typing setting, which if turned on allows the on-screen keyboard to be displayed without being zoomed even if the zoom feature is activated, Idle Visibility, which determines how much of the zoom controller is shown when the feature is not in use, and Zoom Region, which allows you to switch from a full screen zoom to a window zoom similar to having a magnifying glass on the screen.

What to Do When the iPad Won’t Connect to iTunes

Step 1

First, make sure the computer is recognizing the iPad. When you connect your iPad to your computer, a small bolt of lightning should appear in the battery meter located on the upper right-hand side of the screen. This lets you know the iPad is charging. It also lets you know the PC is recognizing the iPad. Even if the battery meter reads “Not Charging.” which means your USB port isn’t capable of charging the iPad, you at least know the computer recognized your tablet.

If you see the lightning bolt or the words “Not Charging,” your computer recognizes the iPad is connected and you can proceed to step three.

Step 2 – Check the iPad Cable

 

Next, make sure the problem isn’t with the USB port by plugging the iPad into a different port than the one you previously used. If you are using a USB hub or plugging it into an external device like a keyboard, make sure you use a USB port on the computer itself.

If plugging the iPad into a different USB port solves the problem, you may have a bad port. You can verify this by plugging another device into the original port.

Most computers have enough USB ports that a single broken one is not a big deal, but if you find yourself running low, you can purchase a USB hub at your local electronics store.

Step 3 – Low Power Can Cause iPad Problems

Make sure the iPad isn’t running too low on power. When the battery is close to being depleted, it can cause the iPad problems. If your iPad is connected to your computer, unplug it and check the battery percentage, which is located on the upper right-hand side of the iPad next to the battery meter. If it is less than 10 percent, try letting the iPad recharge completely.

If the battery percentage is replaced by the words “Not Charging” when you plug the iPad into your computer, you will need to plug it into a wall outlet using the adapter that came with the iPad.

Step 4 – Reboot the Computer and the iPad

One of the oldest troubleshooting tricks in the book is to reboot the computer. It’s amazing how many times this will solve issues. Let’s choose to shut down the computer rather than simply restarting it. Once your computer is completely powered down, let it sit there for a few seconds before powering it back up.

And while you’re waiting for the computer to come back up, go ahead and do the same thing with the iPad.

You can reboot the iPad by holding down the suspend button on the upper right-hand corner of the device. After several seconds, a red button with an arrow will appear, instructing you to slide it to power off the device. Once the screen goes completely black, wait a few seconds and hold the suspend button down again. Apple’s logo will appear in the middle of the screen while the iPad boots back up.

Once your computer and the iPad have been rebooted, try connecting the iPad to iTunes again. This will usually solve the problem.

Step 5 – How to Reinstall iTunes

If iTunes is still not recognizing the iPad, it’s time to try a clean copy of iTunes. To do this, first uninstall iTunes from your computer. (Don’t worry, uninstalling iTunes won’t delete all of the music and apps on your computer.)

You can uninstall iTunes on a Windows-based computer by going to the Start menu and choosing Control Panel. Look for an icon labeled “Programs and Features.” Within this menu, simply scroll down until you see iTunes, right-click on it with your mouse and choose uninstall.

Once you have removed iTunes from your computer, you should download the latest version. After you have reinstalled iTunes, you should be able to connect your iPad just fine.

iPad Recovery Mode: Fix a Locked or Stuck-at-Apple-Logo iPad

Resetting the iPad to its factory default settings is the nuclear option when it comes to troubleshooting. For most issues, simply rebooting the iPad will fix the problem. It’s amazing what a simple reboot will do for the iPad, although it is important to follow the right procedure when rebooting. When that fails, choosing to erase all settings and data and start from scratch becomes an option. But what happens when you can’t even reset the iPad?

If the iPad is locked or continually gets stuck at the Apple logo, you’ll need to go beyond nuclear and force the iPad into recovery mode.

The iPad’s recovery mode is a process that uses iTunes on your PC or Mac in order to bypass the normal operation on your iPad. If the iPad has been disabled or something went wrong with a previous update and it now freezes at the Apple logo, this process can force the iPad to reset to its fresh-out-of-the-box factory default settings.

Remember, this should only be used when you cannot get into the iPad to operate it. If your iPad boots up but freezes often while you use it, you can use some basic troubleshooting steps to help fix the problem.

Before You Use Recovery Mode to Fix Your iPad

The first thing you want to do before using recovery mode is to do a “forced reboot.” This is a process of forcing your iPad to shut down even if the normal shut down process isn’t working.

You can do this by holding down the Sleep/Wake button at the top of the iPad for about 20 seconds. Once the iPad powers down, wait a few seconds and then press the Sleep/Wake button again to trigger a restart. If the iPad freezes at the Apple Logo or won’t boot up, you can follow the rest of these instructions.

You will need the latest version of iTunes on your computer to use recovery mode and give yourself the best tools. If you don’t have iTunes installed, you can download it from Apple’s website. If you do have it installed, you should check to make sure you have the latest version before proceeding.

  • On a PC, launch iTunes. It should notify you if there is a new version. If iTunes is already open, go to the Help menu and choose Check for Updates.
  • On a Mac, launch the App Store. In the App Store, choose the Updates tab. If iTunes is listed, tap the Update button.

And before you try this option, make sure you have tried forcing a reboot. If you iPad is merely frozen, even if it is at the Apple logo, try holding down the Sleep/Wake button for a full thirty seconds to see if it will power down. Once the iPad’s screen goes completely dark, wait a few seconds and then press the button again to power it back on. If the iPad reboots but gets stuck at the Apple Logo again, or it simply won’t reboot, you will need to continue with these instructions.

If you do not already have iTunes installed on your PC or Mac, you can download it from Apple’s website.

How to Enter Recovery Mode on the iPad:

This process will work from any computer, so if you don’t own a PC, you can go through this process using a friend’s computer.

  1. Quit out of iTunes if it is currently open.
  2. Connect the iPad to the PC using the cable that came with the iPad.
  3. If iTunes doesn’t open automatically when the iPad is connected, launch it now.
  4. With iTunes open and the iPad connected to the PC, hold down both the Sleep/Wake button and the Home button at the same time and keep holding them down. You should keep holding the buttons down even when the Apple logo appears and wait until the connect to iTunes screen appears.
  5. After the Connect to iTunes screen appears on your iPad, you should see a prompt on iTunes to Restore or Update the iPad.
  6. Choose Update. It may take a long time to download the needed files. If the iPad shuts down during this process, start over with step 4.
  1. Once the update is finished, you will need to walkthrough the iPad setup process again. This is a similar process to when you first received the iPad.

If you have backed up your iPad using iTunes or iCloud, you should be able to recover everything up to the point of your backup. But even if you haven’t backed up your iPad, you can still recover any apps that you have previously purchased by downloading them from the App Store.

What if you don’t have access to a computer?

If your iPad is locked and you don’t have access to a computer, you can use Find My iPhone/iPad to wipe it remotely. You can either use the Find My iPhone app on your iPhone or you can go to www.icloud.com from any device that can connect to the web and then simply log on using your Apple ID.

To wipe your iPad remotely, choose your iPad (click the blue button if you are on the map screen) and then choose “Erase iPad”.

How to Fix: My iPad Keeps Asking for My iCloud Password

 

 

Does your iPad continually ask you to sign into your iCloud account?  It’s always annoying when our technology doesn’t act how we want it to act, especially when we are giving it the information it requests and it seems to just ignore our input.  Unfortunately, the iPad can sometimes get stuck thinking it needs the iCloud password even when it doesn’t.

Before we go through these steps, verify that the iPad is asking for the iCloud password and not requesting you sign into your Apple ID.  If the iPad keeps asking you to sign into your Apple ID or your iPad Account, you can click here follow the steps for correcting that problem.

How to Deal With Repeated Requests to Sign Into iCloud:

First, try rebooting the iPad.  This simple task can solve most problems, but you must make sure you are actually powering the iPad down.  When you simply tap the Sleep/Wake button at the top, the iPad is only suspended.  You can power the iPad down by holding the Sleep/Wake button down until you are prompted to slide a button across the screen to power it down.

After you use your finger to slide the button, the iPad will shut down. Leave it off for a few seconds before powering it back on by holding the Suspend/Wake button until the Apple logo appears on the screen.   Get More Help Rebooting the iPad.

If rebooting the iPad doesn’t work, you can try signing out of iCloud and signing back into the service.  This will reset iCloud’s authentication with Apple’s servers.

  • First, launch the Settings app, which is the app that looks like gears turning.
  • Scroll down the menu on the left side until you locate iCloud.   Tapping iCloud will bring up the iCloud settings.
  • At the bottom of the iCloud settings is the option to Sign Out.  Tapping this will prompt you to verify your choice.
  • Before signing out, the iPad will ask if you want to keep the information on your iPad or delete it.   You should choose to keep the information on your iPad at this time.
  • If you have to Find My iPad enabled, you will be asked to type in your password to turn if off.
  • It may take a few seconds to sign out of iCloud. When it is finished, the iCloud settings will revert to a sign in.
  • Sign in to iCloud.  This should correct the issue, but if you are still prompted to sign in to iCloud repeatedly, you can go through these steps again and select to Delete the information from the iPad rather than keep it.  Don’t worry, the information is still stored in the cloud and should be restored when your sign back into iCloud.

Fixing an iPad That Keeps Asking for Its Password

Why does your iPad keep asking you for a password? If you haven’t set up a passcode for your iPad and the prompt for the password contains your iTunes email address just above the input box for the password, the iPad is prompting you to log into your Apple ID, which is your iTunes account. This issue commonly occurs after an app download or update was interrupted, keeping the iPad from fully downloading the latest version of the app, and it is usually easy to solve.

First, make sure the iPad is asking for your Apple ID.  If you are prompted for your iCloud password, you can follow these directions to fix the issue.

Reboot the iPad

This first troubleshooting step with most problems is to reboot the iPad. Not only can this solve the problem, but it will flush the memory and make sure we are working on a clean slate. You can reboot the iPad by holding down the Sleep/Wake button at the top of the iPad for several seconds. This will prompt you to slide a button to power down, and then you can simply hold down the same button to restart the iPad. Get Detailed Instructions for Rebooting the iPad

Look for ‘”Waiting” Apps

If the problem persists, the iPad will probably prompt you to log in as soon as you get back to the home screen. Our next step is to scroll through the pages and look inside of folders for an app with the word “Waiting” below it. This is an app that is caught in the middle of a download.

Once you find an app stuck on the download, you can safely log into iTunes the next time you are prompted. This will finish the download and should solve the problem.

Note: You can log into iTunes even if you don’t spot an app stuck on a download. This will solve most problems, and it is usually just an app that you missed.

Open iBooks and Newsstand

Sometimes, it is a book or magazine causing the problem rather than an app. Simply launching iBooks and Newsstand will usually solve the problem, but just in case, you should scan through the contents to see if any item is stuck on “Waiting.”

If you do spot a book or magazine stuck on a download, you can log into iTunes. This should clear up the problem.

Reset Your iTunes Store Login

In addition to a stuck download, the problem can also be caused by problems with your iTunes store login. To correct these, you’ll simply need to log out of the iTunes store and log in again.

You can log out of your account by going into settings and choosing Store from the left-side menu. On the store page, simply touch where it says “Apple ID:” followed by your iTunes Account email address. This will give you the option to Sign Out. Once signed out, you can choose to sign back in and the problem should be solved.

Still Having Problems?

If the problem does persist, you can take a more aggressive approach. Some issues cannot be solved through simple troubleshooting, but almost every problem except those caused by hardware issues can be solved by wiping your iPad and then restoring it from a backup.

The first step of this process is to make sure you have a recent backup. You can do this by syncing your iPad to iTunes or backing up your iPad to iCloud.

Next, reset your iPad back to factory default.

Last, you will simply restore the iPad by setting it up just like you did when it was new. If you backed up the iPad to iCloud, you will be asked during the process if you want to restore from the backup. If you synced the iPad with iTunes, simply sync it again once you have finished the initialization process.

How to Fix iPad Ghost Typing and Erratic Activity

 

If your iPad is typing on its own or randomly launching apps, it is probably not a poltergeist. And usually, the problem is easily exorcised with a few quick troubleshooting steps. Unfortunately, this can also be an indicator of a hardware issue, but before getting Apple involved, you can try a few fixes.

Is Your iPad Hacked?

The first thing many people think when something like this happens it that a malevolent third party has somehow taken control of the device.

Don’t worry: it is very rare for something like that to happen. Because Apple checks all of the apps submitted to the App Store, malware has difficulty making its way onto the device.

How to Boost Your Wi-Fi Signal.

Step One: Power Down the iPad

The first step in any troubleshooting is to reboot the device. This works with anything from a DVD player to a PC to a tablet or smartphone. The problem with electronics is that they are still designed by humans, so they are prone to occasionally freak out.

However, in this case, insert a step between powering the device down and turning it back on. First, shut down the iPad by holding down the Sleep/Wake button until your iPad prompts you to slide a button to power it down. The Sleep/Wake button is the button at the top of the iPad. When prompted, slide the button and wait until the iPad’s screen goes completely dark before proceeding to the next step.

Step Two: Clean the Screen

It’s possible that the screen has something on it that is causing the iPad’s touch sensors to trigger. It’s best to use the same type of microfiber cloth that you would use to clean glasses, but any lint-free cloth will do just fine. You should dampen the cloth but it shouldn’t be “wet,” and you shouldn’t spray anything on the iPad’s screen.

A slightly damp, nonabrasive cloth is all you need. Rub the cloth gently over the entire display.

Step Three: Power On the iPad

Power the iPad back on by holding down the Sleep/Wake button until you see the Apple logo appear on the screen. This signifies the iPad is booting back up and should be ready in a few seconds.

Read more on How to Reboot the iPad.

Step Four: Only If the Problem Persists…

For most people, simply rebooting the iPad and cleaning the screen will do the trick. But if you are one of the unlucky few still experiencing this erratic behavior even after a reboot, you can try restoring the iPad to factory default settings.

This isn’t quite as scary as it sounds, but it does mean you will need to wipe all of the data and apps from the iPad. Thus, your next move is to back up your iPad to ensure that you will be able to restore all of your data.

You can back up the iPad by going into the iPad’s settings, navigating the left-side menu to the iCloud settings, tap Backup to get the Backup settings, and tap the Backup.

Next, you need to reset the iPad to its factory default status. Go into the iPad’s settings, tap General, tap Reset at the bottom of the General settings, and choose Erase All Content and Settings.

You’ll be asked to verify this choice.

When the iPad is done with the reset, it will be in a “like new” state. You can walk through the steps for setting it up, which should be the same as when you first opened the iPad. One of these steps allows you to restore the iPad from the backup you created.

Still Having Problems?

Resetting the iPad to factory default will solve the vast majority of software issues, which means you may have a faulty touch display or sensors on the iPad. Only Apple can help you here. You can contact Apple Support or take the iPad to the nearest Apple Store for further assistance.

Do Your Problems Persist Even After Several Reboots?

If you’ve rebooted your iPad on multiple occasions, deleted problem apps and are still having consistent problems with your iPad, there is one drastic measure that can be taken to fix almost everything except actual hardware issues: resetting your iPad to ‘factory default’ settings.   This essentially deletes everything from your iPad and returns it to the state it was in when it was still in the box.

 

The first thing you will want to do is backup your iPad.  You can do this in the iPad Settings app by choosing iCloud from the left-side menu, Backup from the iCloud settings and then tapping the Back Up Now link.   This will backup all of your data to iCloud.  You can restore your iPad from this backup during the setup process.  This is the same process as you would undertake if you were upgrading to a new iPad.

Next, you can reset the iPad by choosing General in the left-side menu of the iPad’s settings and tapping Reset at the end of the General settings.  There are several options in resetting the iPad.  “Erase All Content and Settings” will set it back to factory default.  You can try resetting just the settings to see if that clears up the problem before going with the nuclear bomb option.  You can also read more about resetting your iPad in our guide.

 

 

 

 

 

 

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