Technology Training

Question & Answers about Windows 10 Free Upgrade

What are the basic facts of the Windows 10 upgrade?
Microsoft is making Windows 10 available as free upgrade for qualified Windows 7, Windows 8.1, and Windows Phone 8.1 devices. It will be available starting July 29, 2015; people can reserve their free upgrade today.
You only have until July 29, 2016 to take advantage of this offer. Once you upgrade, you have Windows 10 for free on that device.
Is the upgrade really free?
Yes, it’s free. This is a full version of Windows, not a trial or introductory version. It is available for a limited time: you have one year from the time Windows 10 is available to take advantage of this offer.
How do I get my free upgrade?
You can do one of two things:
a) Buy a new Windows 8.1 device and upgrade it to Windows 10 for free, or
b) Reserve a free upgrade for your existing Windows 7 or Windows 8.1 PC
Not every device will run every feature of Windows 10. Be sure to check with your manufacturer before purchasing. Additional details on upgrade qualifications are below.
What happens when I reserve?
When you reserve, you can confirm your device is compatible with Windows 10. Between reservation and when your upgrade is ready, the files you need for the upgrade will be downloaded to your PC to make the final installation go more quickly. Then, when your upgrade is ready after July 29, 2015, you get a notification that lets you get started with your upgrade.
Are there any qualification requirements?
The only requirements are that a) your device is compatible, and b) you’re running genuine Windows 7 Service Pack 1 (SP1) or Windows 8.1 (Update).
Windows 10 is designed to run on Windows 7 and Windows 8.1 PCs. That means your device is likely compatible and will run Windows 10.1
If I buy a new PC today, can it upgrade to Windows 10?
Yes, new qualified PCs can run Windows 10. Windows 10 is designed to be compatible with the Windows 8.1 laptop, tablet or desktop PCs that are for sale now. Device manufacturers make decisions about their device models and some Windows 10 features may not be available on certain devices, so be sure to check with the retailer or manufacturer for details.
How long does it take to install the upgrade?
Plan for about an hour for the installation. Newer devices may only take 20 minutes, and older devices may take more than an hour.
You’ll need to download the installation files before you begin. If you reserve, we’ll take care of downloading those files for you and let you know when you are ready to get started.
How do I reserve on my existing device?
Just open the Get Windows 10 app (description below) and click reserve.




1. Click on the small Windows icon located at the lower right side of the taskbar.

notification 2





2. Click ‘Reserve your free upgrade’ when prompted.
There’s no obligation and you can cancel your reservation at any time. After you reserve, we will download Windows 10 to your device when it’s available. Then we will notify you when your device is ready to install the upgrade.
What is the Get Windows 10 app?
Get Windows 10 is an app that’s designed to make the upgrade process easy. It checks to make sure your device is compatible, and it reserves your free upgrade; it also has information to help you learn about the features in Windows 10.
For devices running Windows 7 SP1 or Windows 8.1 Update with Windows Update enabled, the app shows up automatically as a Windows icon in your system tray at the bottom right-hand side of your screen.
How do I get a confirmation that I’ve reserved my upgrade?
Just click reserve in the Get Windows 10 app and then enter your email address at the confirmation screen.
You can also check your reservation status:
1. Right click on the Get Windows 10 app or Windows icon located at the right end of the taskbar.
2. Select “Check your upgrade status”
If I change my mind, can I cancel my reservation?
Yes, you can cancel your reservation at any time prior to installing Windows 10. Here’s how:
1. Right click on the Get Windows 10 app or Windows icon located in right end of the taskbar.
2. Select “Check your upgrade status”
3. Select “Cancel reservation”
Can I get my free Windows 10 upgrade even if I didn’t reserve?
Yes. The easiest way to get the free upgrade is to reserve, but you can upgrade even if you don’t reserve.
Once Windows 10 is available, we’ll begin notifying devices that their free upgrade is available. Just open the Get Windows 10 app to schedule your upgrade. Note: Some notifications will go out as soon as Windows 10 is available; others may go out in the weeks or months following.
What if I have more than one Windows device—can I upgrade them all?
Yes, you can get a free upgrade for each of your eligible Windows devices. All you need to do is make a separate reservation for each device you want to upgrade.
Why don’t I have the Get Windows 10 app?
If you don’t see the Get Windows 10 app on your PC, it might be because:
1. Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update.
2. Windows Update is turned off or is not set to received updates automatically.
3. You’ve blocked or uninstalled the necessary Windows Update functionality.
4. Your device is not running genuine Windows.
Running Windows Update and installing any available updates will fix the first three issues. PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29, 2015. After July 29, 2015, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.
If your device is managed as part of a school or business network, please check with your IT administrator about upgrading to Windows 10.
Why am I seeing notifications about Windows 10?
Notifications let you know about Windows 10 availability and the free-upgrade offer.
Can I turn off the notifications?
Yes. Click “Customize” in the System Tray and turn off the Get Windows 10 app notifications in the menu that comes up.
Can I reserve even if I didn’t get a notification?
Yes. You can reserve your upgrade at any time on any compatible PC by clicking on the Get Windows 10 app or the Windows Update control panel.
When you upgrade, you’ll stay on like-to-like editions of Windows. For example, Windows 7 Home Premium will upgrade to Windows 10 Home.
Some editions are excluded: Windows 7 Enterprise, Windows 8/8.1 Enterprise, and Windows RT/RT 8.1. Active Software Assurance customers in volume licensing have the benefit to upgrade to Windows 10 enterprise offerings outside of this offer.
Do Windows Phone devices qualify for this free upgrade?
Yes. We are working with Windows Phone 8.1 partners to make the Windows 10 upgrade available to most phones later this year.
What about Windows RT?
If you’re running Windows RT, your device won’t upgrade to Windows 10, but we will have an update for you around the time of Windows 10 release. WinRT (Windows Runtime) lets developers create software that can run both on traditional computers that use the kind of processors made by Intel and AMD — basically all the laptops and desktops in the world today — as well as on devices running on chips based on a different framework, ARM, which are common in mobile phones and tablet computers. Eg Microsoft Surface Tablet.
Can Enterprise customers get the free Windows 10 upgrade?
Enterprise customers with active Software Assurance subscription in volume licensing have the benefit to upgrade to Windows 10 enterprise offerings outside of this offer.
How much does Windows 10 cost?
The easiest way to get Windows 10 is to upgrade for free.1 You may also purchase a copy of Windows 10 if you decide not to upgrade, or if you need to purchase a copy for other reasons like installing on a PC you built yourself.
The retail prices for Windows 10 are the same as Windows 8.1.6 Windows 10 Home is $119.99. Windows 10 Pro is $199.99. And Windows 10 Pro Pack, which enables you to upgrade from Windows 10 Home to Windows 10 Pro, is $99.99. All these are available in stores or online.
Will I get all of the features of Windows 10 once I upgrade?
Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets.
Will my devices and apps work with Windows 10?
Windows 10 is designed to be compatible with the vast majority of Windows 7 and Windows 8.1 devices — so your device is most likely compatible.
For details on your specific device and apps, you can use the Get Windows 10 app to do a compatibility check. Click the menu in the upper left of the app, and select “Check your PC” or “Your PC is good to go.” This displays any compatibility issues we find and recommends a resolution; while we don’t have info on every app or device in existence, it provides a comprehensive list of all known potential compatibility issues.
Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets.
Will Windows Media Centre be available in Windows 10?
Windows Media Centre is not part of Windows 10 and won’t be available after upgrading to Windows 10. If you use Windows Media Centre, we will alert you during upgrade that Windows Media Centre is not available on Windows 10. We know that some users use Windows Media Centre to play DVDs, and we are providing a free DVD playback app in Windows 10 for Windows Media Centre users.
Can I reinstall Windows 10 on my computer after upgrading?
Yes. Once you’ve upgraded to Windows 10 using the free upgrade offer, you will be able to reinstall, including a clean install, on the same device. You won’t need to purchase Windows 10 or go back to your prior version of Windows and upgrade again.
You’ll also be able to create your own installation media like a USB drive or DVD, and use that to upgrade your device or reinstall after you’ve upgraded.
When do new Windows 10 devices arrive in stores?
New PCs running Windows 10 will begin to arrive after Windows 10 is available on July 29th.
Will all my stuff be in the cloud?
Your files are saved on the hard drive of your device by default. Windows 10 includes OneDrive which provides free storage space in the cloud; this is completely optional, but gives you the benefit of being able to access your personal files from anywhere.
Can I downgrade later?
Yes: Microsoft aims to enable you to “roll back” to your old operating system, if required. However, I wouldn’t rely on this. In my view, it’s essential to back up your old system before installing a new one. You should also use the option to create “recovery media” with your old system, so that you’re not totally dependent on the “roll back” working.
You and you alone are responsible for preserving your own data.
How can I avoid Windows 10?
Nobody is forcing you to get Windows 10. If you don’t want it, don’t reserve it or install it.
To remove the reminder, right-click on Start and select Properties. Next, go to the Taskbar tab, click the button that says “Customize …”, and find GWX, the Get Windows 10 app. The drop-down menu offers the option to “Hide icon and notifications”.
If you want to go further, run Windows Update and click “View update history” to see all the updates you have installed. Look for, or search for, KB3035583, select it, and then click to uninstall or change it. Windows will ask “Are you sure?” Just click “Yes”. It will never bother you again … unless you re-install KB3035583.

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